If you've changed your mind, you can return most items within 30 days of delivery for a refund of the item price. Items need to be unused, complete and in new, resalable condition, in the original packaging. Change of mind returns are sent back at your cost using a tracked service. The full details, including the short list of items we can't take back, are in our Refund Policy.
To start a return, log in to your Zaply account and select the item(s) you'd like to return, or email hello@zaply.com.au. If your order arrived faulty, damaged or incorrect, let us know within 7 days of delivery by contacting us and we'll put it right.
Yes. Just ask for an exchange when you lodge your return, either from your account or by emailing hello@zaply.com.au. Any price difference is charged or refunded once the return is processed.
We're available by chat or email to guide you through it. The full terms are in our Refund Policy.
Once your return arrives at our warehouse we inspect it and process the refund within 3 business days, back to the original payment method. Your bank or card provider may take a further 3 to 10 business days to show it.
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We accept Visa, Mastercard, AMEX, PayPal (including PayPal Pay in 4), Apple Pay, Google Pay and Shop Pay.
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