Refund policy

Returns and refunds

We want you to be happy with what you buy from Zaply. There are two kinds of returns, and they work differently.

Faulty, damaged or incorrect items

If your item arrives faulty, damaged in transit, or isn't what you ordered, let us know within 7 days of delivery at hello@zaply.com.au with your order number and a photo or description of the problem. We'll cover the return freight and send you a tracked return label. Once we've received and inspected the item, we'll repair it, replace it or refund you in full, including any shipping you paid, as the Australian Consumer Law requires. If a fault shows up later in the product's reasonable life, the same consumer guarantees apply; contact us and we'll sort it out.

Change of mind returns

Changed your mind, ordered the wrong item, or found it isn't compatible with your gear? You can return it within 30 days of delivery, provided it's unused, complete and in new, resalable condition, in its original packaging with all accessories, manuals and supplied components.

To start, request the return from your account or email hello@zaply.com.au. Once approved we'll confirm the details. Change of mind returns are sent at your cost using a tracked service to:

Zaply Returns
Unit 29, 65 Marigold Street
Revesby NSW 2212

We recommend insuring the parcel, as we can't take responsibility for items lost or damaged on the way back. Please reply to your approval email with the tracking number.

Once received and inspected, we'll refund the item price to your original payment method. There's no restocking fee for items returned in new condition. Original shipping charges and return freight aren't refundable. If an item comes back used, damaged or incomplete, we'll contact you to discuss options before anything else happens.

Items we can't accept for change of mind

Software, downloads and licence keys once issued; sealed consumables once opened; headphones, earphones and in-ear products once the seal is broken; special orders and custom items; and gift cards. These exclusions don't apply if the item is faulty.

Exchanges

The quickest way to get the right item is to request an exchange when you lodge the return. Any price difference will be charged or refunded once the return is processed.

Warranty

Products carry the manufacturer's warranty shown on the product page. On top of that, the consumer guarantees under the Australian Consumer Law apply regardless of any warranty period. For warranty claims, email hello@zaply.com.au with your order number and a description of the fault and we'll arrange assessment, repair or replacement with the manufacturer or distributor.

Refund timing

Refunds are processed within 3 business days of inspection. Your bank or card provider may take a further 3 to 10 business days to show it.

Our goods come with guarantees that can't be excluded under the Australian Consumer Law. Nothing in this policy limits your rights under that law.