Shipping policy
At Zaply, we aim to make delivery straightforward, with orders dispatched from our Sydney warehouse.
Shipping destinations
We deliver to addresses across Australia, including mainland Australia and Tasmania. For questions about delivery to your Australian location, email hello@zaply.com.au.
Free shipping and shipping costs
Standard items ship for a flat $9.95 per order, and free on most orders over $99, Australia wide.
Heavy and bulky items ship at a flat rate. You will see which rate applies on the product page:
- Heavy items: $24.95 per order to NSW, VIC, QLD, ACT and SA, free on orders over $499. $59.95 per order to WA, NT and TAS.
- Bulky items: $79 per order to NSW, VIC, QLD, ACT and SA, free on orders over $999. $149 per order to WA, NT and TAS.
Flat rates are charged once per order, not per item. If your order has both heavy and bulky items, both flat rates apply. Your exact shipping charge is always shown at checkout before you pay.
Order processing and dispatch
All orders are dispatched from our Sydney warehouse. No drop shipping: if it's in stock, we ship it. Most items get same day pick and pack, with larger or unique items dispatched within 1 to 3 days of payment being received. Orders paid before 2pm Sydney time get the same day treatment (product depending).
All orders are subject to product availability. If an item is unavailable when you place your order, we will contact you and refund your order using the original payment method, or offer an alternative item of similar value with your consent.
Delivery services
Most orders are sent using Australia Post eParcel. Heavy and bulky items may be sent by courier at the flat rates above. Courier deliveries require an address where someone is available during the day to receive and sign for the goods. Make sure you leave a phone number for the courier if it's a high value item.
Express Post
Express Post is available at checkout for a flat $19.95 per order, on orders of standard items up to 5kg. It is not available on orders that include heavy or bulky items. Express Post orders placed before 2pm Sydney time on a business day are dispatched the same day using Australia Post's Express Post service. Express Post refers to the delivery service, not a guarantee of same-day delivery.
Delivery times
An estimated delivery time will be provided once your order is placed. Delivery estimates start from the date your order is shipped, not the date it is ordered. They are a guide only and are subject to acceptance and approval of your order.
Tracking your order
When your order is dispatched, look out for your shipping confirmation email with tracking details. Use the tracking number or link provided to follow your parcel's progress. If you cannot find your tracking details or need help with a delivery update, email hello@zaply.com.au with your order number.
Damage during delivery
If your parcel or item arrives damaged, email hello@zaply.com.au within 48 hours of delivery with your order number, photos of the damaged item and photos of the outer packaging. Please keep all packaging until the claim is resolved, as we may need it to lodge with the carrier.
Need help with your delivery?
Email hello@zaply.com.au with your order number and any delivery questions. Our customer service team is available via our chat function from 9am to 5pm, Monday to Friday.