New Warehouse Crew - Faster Deliveries and now Free Shipping on orders* above $99!

Your questions guide our service.

Your questions guide our service.

How can we help you?

Dive into the FAQs (button below) or reach out directly – we're here for you. Every inquiry matters to us, and your feedback helps shape our mission. Whether it's about a product, your order, or just a general curiosity, let us assist and ensure you're always on the right path with ZAPLY...

Navigating Customer Support

Icon for email1. How can I reach customer support?

Our dedicated customer support team is here to assist you. You can reach out to us via our online contact form below or by emailing us at hello@zaply.com.au. We're available from Monday to Friday, 9am to 5pm AEST. For quick answers, you might also want to check our FAQ section.

Icon for 24_hour_clock2. What is the response time once I contact support?

We value your time and aim to respond to all queries as quickly as possible. Typically, you can expect a response within 24-48 business hours. However, during peak times or holidays, there might be a slight delay. Rest assured, we're committed to assisting you promptly.

Icon for speech_bubbles3. Is there chat support available?

Yes, we offer chat support for immediate assistance. Simply click on the chat icon at the bottom right corner of our website, and one of our representatives will assist you. Our chat is available from Monday to Friday, 9am to 4pm AEST.

Icon for notification4. Alternate Communication

If our primary communication channels are momentarily busy, we encourage you to send us an email at support@zaply.com.au. We're committed to responding to all emails within 24-48 business hours. Additionally, you can connect with us on our social media channels for updates and assistance.

Send us a message!

Contact Form

© 2025 ZAPLY - High Voltage Shopping,

    • American Express
    • Apple Pay
    • Google Pay
    • Mastercard
    • PayPal
    • Shop Pay
    • Visa

    Login

    Forgot your password?

    Don't have an account yet?
    Create account